Professional, trained case managers work with clients in identifying areas of growth and link them to appropriate community resources such as public benefits, legal and immigration support, childcare, mental health services and healthcare. While participating in the ICNA Relief Transitional Housing Program, women are encouraged to take part in educational classes including; English language skills, job training and/or higher education to assist them in becoming gainfully employed. Women are provided with one-on-one support while they transition to permanent stable housing. 
Many of the women who come to ICNA Relief have experienced some form of trauma. Many are underemployed or unable to obtain affordable housing. ICNA Relief offers them the opportunity to heal while they work towards obtaining the ultimate goal of self-sufficiency.